How can we help

How can we help?

Exceptional customer service and communication is part of our brand promise.

Popular Questions

Popular Questions

Shopping Questions

How Long Does Shipping Take?
USA: 3-6 working days
Canada: 7-12 working days
International: 10-15 working days
How do I track my package?
You will receive an email with shipping confirmation along with a tracking number to track your package once it ships.
How do I return/exchange my package?
A UPS return/exchange label is included in your package. Please fill out completely with the reason for your return, attach the label to the original box, and ship back to us in original condition with tags attached, within 10 days of receipt of package. Once we receive, we will process you return or exchange. If you are an international customer, please write “Return-No Duties” on the outside of the box to ensure no customs delays.
My payment won’t go through…
Try using a different browser…this is usually the solution. If you’re still having trouble, contact us at or
My bag color is sold out. Can I still purchase it?
Please wait until your color is shown as “in stock” again to place your order. Rebel Dream Bag is in high demand and we are working to restock your color as soon as we can!
How long until my bag color is restocked?
Restock can take anywhere from 3 to 8 weeks, depending on the color/product.

General Questions

Hong long does the Rebel Charger that’s included with Rebel Dream Bag last?
3 hours of battery life after each full charge (the cord is at the bottom of the box)
How can I become a Rebel Dream Bag Brand Ambassador?
Post a picture of yourself with your Dream Bag to your Instagram page. Tag @RebelAthletic and use the hashtag #RebelDreamBag in the comments section. We will be selecting new Brand Ambassadors to join the Rebel Model/Ambassador family weekly!
Can my Dream Bag be washed?
We do not recommend putting Dream Bag into a washer. To spot clean, wipe exterior with a wet soapy towel.
I’ve heard that Rebel does free customized crystal team logos for team orders. How can I get more information about this special offer?
Go to this link, find your Account Manager by State, and give them a call about this special offer and place your team order!


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